Organisational excellence is what most leaders want ton achieve. In business speak it is defined as...
The ongoing efforts to establish an internal framework of standards and processes intended to engage and motivate employees to deliver products and services that fulfil customer requirements within business expectations. It is the achievement by an organization of consistent superior performance—for example, outputs that exceed meeting objectives, needs, or expectations.
Component Definitions:
- An organisation is a group aggregated and combined under specific leadership to function as a single entity for a particular purpose.
- Excellence is a measure of consistently superior performance that surpasses requirements and expectations without demonstrating significant flaws or waste.
In normal language, it is the way in which you deliver what you are trying to deliver in the most consistent and efficient way. Now, when most businesses evolve, they do so with each new contract or problem that occurs. They realise they need to build, create or do something, so they do. It works, until it begins to crack. The cracks might show up as poor communication, behaviours, complaints, quality issues, lack of sales or technology that isn't working anymore. So at some point, leaders will stop, pause and work out what is going wrong, and how do we make it right. This is what we focus on in MyPresent.
So it won't surprise you to know that this course brings together everything you have covered so far all together. It will cover:
Leadership – Your leadership style and approach and how it influences the organisation.
Objectives and goals – This is all about where the business is going and what the team’s goals are.
Roles and responsibilities – Who is doing what? Are your team being held accountable and responsible?
Alignment– This focuses on getting your people on board, maintaining strong and open communication and influencing your team in a positive way
Coaching – Making sure your people are being developed, even your highest performers
Performance management – Helping your team to achieve excellence
Courageous conversations – Having those conversations that might be a little more difficult or uncomfortable
Organisational excellence is often the result of transitional and transformational activities. Successful organisational outcomes require deliberate management and improvement in six key areas:
Information: Metrics, measures, and decision support
Structure: Roles, responsibilities, and accountabilities of each functional area
People: Total human capital within the organization
Rewards: Compensation and incentives
Learning systems: Knowledge and training
Work processes: Interaction and linkage of workflows