1. Conflict is inevitable, how you do it is a choice.
2. Move pride and ego away and focus on the human in front of you.
3. Set the intention to identify the problem and remove assumptions.
4. Each of us has our own automatic response to conflict. You can choose consciously how to respond for better outcomes.
5. Leaders need to develop their own awareness of conflict so they can move from unhealthy conflict to leading healthy, truth finding, curiosity based conflict.
6. When people feel safe, they are empowered to enter productive conflict. Creating psychological safety is the leaders job first.
7. Understanding your own, and others, responses to conflict helps move to understanding.
8. The rules of engagement of conflict can create safe environments.
9. Shift from win/lose mindsets to win/win, where the individual, team or business achieves more.
10. Listen more, and listen to understand not to respond.
Discover more from 3WH
Subscribe to get the latest posts sent to your email.